Orders within Australia are sent via Express Post. All International Orders are sent via Express Post International. You will be emailed a tracking number once the goods have been sent.

All duty and taxes incurred on overseas orders are the responsibility of the purchaser.

Goods in the 'SHOP' will be processed within 2-3 working days. For handmade custom commissions delivery times vary as each piece is unique and hand made. Please contact us for an estimate delivery time.

We are happy to exchange / refund any unworn, unwashed merchandise within 10 days of the goods being received. All items must be returned in their original packaging with their original tags. They buyer is responsible for any return shipping costs.

Unfortunately, we cannot accept returns or exchanges on Earrings and Hair Accessories

Each Ruby Phyllis piece is handmade and unique. If you are unsure about sizing or any other specifics, please, do not hesitate to contact us before you SHOP.